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INNOVATION BY HEART
Delivering Enterprise Transformation Across ERP, Cloud & AI Systems
Problem → Action → Result, at Enterprise Scale.
With 17+ years of experience in the IT industry, with diverse experience from E2E Salesforce implementations for Sales, Service, Marketing, and Revenue Cloud, to multiple ERP & SAP systems implementations, to migration programs including Data, Systems, and other resources. In-depth experience in developing AI strategy for large-scale enterprises with AI automations and implementing AI products for insights
Capabilities across the enterprise stack
Core delivery domains: one consistent approach to ownership, governance, and measurable impact.
Salesforce Implementations
Lead-To-Cash Salesforce implementations, including Sales, Service, Revenue and Marketing
ERP Implementations
Multi-entity finance & operations rollouts with built-in governance with SAP, Oracle, MuleSoft, and AWS Infra
AI Automation
Process and Contact Center Automation in Agentforce and Claude. AI-based sales insight
Program Management
Enterprise-level program management with 100% on-time delivery
Projects I've Delivered
Enterprise programmes I've delivered: problem, action, and result. My work spans ERP, cloud, AI, infrastructure, and beyond. Select any project for the details.
AI Automation :Contact Center Launch Pad
Exhibitions Industry | Aug 2025 - Ongoing
25-40% reduction in contact center operational efforts
The program aims to provide a launch pad to automate repetitive customer interactions, accelerate lead-to-order and case resolution processes, and provide customers with a consistent omnichannel experience. AI agents will proactively assist customers throughout their journey—from product discovery and sales enquiries to order management, invoicing, renewals, and post-sales support.
New Customer Platform for E2E customer journey
Exhibitions Industry | Jan 2025 - Ongoing
18% year-on-year revenue growth
A new customer platform to deliver the “common core” end-to-end customer journey, comprised of:
Foundational services that provide the ability to identify, engage, and transact with customers consistently
Experience products that provide template solutions to the most common customer journeys
Insight products that analyse and draw learnings from data to drive better decision-making
Smart Buy For EMEA Region
Exhibitions Industry | Aug 2022- Dec 2024
100% compliant for e-invoicing
Smart Buy is a mission-critical program to deliver a critical set of capabilities that includes order management and e-commerce, enabling commercial teams to sell and manage orders in any ERP for any product type, stand-alone or bundled across assisted and self-service sales channels.
Salesforce CRM Implementation Lead to Opportunity
Exhibitions Industry | Aug 2019 - Sept 2022
10% year-on-year revenue growth
A multi-entity Sales and Operations CRM implementation in the Exhibitions Sector, delivered on a hybrid cadence. Standarised Sales and Operations Processes allowing focus on the Sales and drives revenue growth by automating repetitive sales tasks, improving lead conversion, and enhancing customer retention through highly personalized experiences and proactive support.
Salesforce Service Cloud Implementation
Exhibitions Industry | Aug 2019 - Dec 2022
10% year-on-year revenue growth
The Salesforce Service Cloud and Experience Cloud Transformation Program is an enterprise-wide initiative to deliver a unified, digital-first customer service experience for both internal service teams and external community users. Salesforce Experience Cloud extends these capabilities through personalized community portals, allowing customers and partners