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Pinak Dutta

INNOVATION BY HEART

Professional Experience

Introduction

As a Senior Program Manager at Girikon, I bring over 17 years of experience in program delivery, solution architecture, and implementation. I led $30M+ revenue-impacting business transformation programs across Salesforce and other cloud technologies (Node.js, React, AWS), delivering end-to-end Lead-to-Cash solutions that drive sales excellence, operational growth, and stakeholder alignment.  I have worked with enterprise teams to define and execute AI transformation strategies, with practical experience delivering Agentic AI capabilities and Data Cloud implementations that modernize business processes and customer engagement. With expertise in the Salesforce Eco-System in driving Sales Automation, Enhancing Customer Experience, and implementing AI Capabilities. My goal is to deliver scalable, impactful Technological solutions that empower organizations and optimize their sales and business processes.

Company : Girikon

2024 - Present

Senior Program Manager

At Girikon, I played a pivotal role in managing the delivery of critical programs that enhanced sales excellence for an FTSE 100 UK-based client. Managed end-to-end P&L ownership for a strategic enterprise account with 70+ FTEs, driving revenue growth, operational efficiency, and delivery excellence. Improved profit margins by 10% quarter-over-quarter through cost optimization, resource utilization improvements, delivery governance, and process transformation. My responsibilities also included discovery to delivery, overseeing the implementation and customization of Salesforce solutions, collaborating with cross-functional teams, and ensuring successful program delivery. I focused on aligning initiatives with business objectives and leading project teams, ultimately driving user adoption and training efforts.

2022-2024

Senior Project Manager

Leading various E2E Salesforce implementations for an FTSE-100 client

  • Led a large-scale Order-to-Cash transformation program, managing from discovery to go-live. Established a centralized Salesforce CPQ & Billing capability across 8 CRM orgs and e-commerce channels, enabling automated order orchestration, subscription management, consumption-based billing, and global tax compliance. Partnered with enterprise architecture teams to deliver API-driven integrations, decoupling business platforms from complex Oracle and SAP ERP environments.

  • Led the Sales Excellence program implementation to drive maturity and adoption of the Sales Technologies across the client Sales teams

  • Led the implementation of Salesforce Revenue Cloud Plus to bring headless e-commerce capability for businesses to create customized and personalized buying experiences

  • Led the delivery of a Salesforce Experience Cloud customer portal, transforming the onboarding experience with guided journeys and real-time messaging to improve customer engagement and adoption.

2019-2022

Project Manager

Led a team of solution & technical architects (Salesforce and Data) and was responsible for

  • Delivering a CRM for sales process for an FTSE-100 UK client, leveraging Salesforce for CRM, document generation using Conga, e-signature capability using DocuSign, Price & Quote module using CPQ, Billing integration with SAP, Lead Management using Eloqua & LinkedSales Navigator

  • Ensuring all legacy and native Salesforce/Non-Salesforce systems are migrated to this new system, with a large-scale data migration with 0% reconciliation issues in finance and other sales data leveraging, Talend & AWS Infrastructure, Adobe AEM

  • Primarily responsible for driving business strategies for the adoption of Salesforce CRM

Company: Encore Capital Group

2015-2019

Assitant Manager PMO

2014-2015

SAS Analyst

Working within the PMO group to implement Salesforce for different Business Units.

  • Implemented the Customer Service division using Salesforce Service Cloud with integration with legacy systems.

  • Implemented projects to migrate and automate the reporting Architecture of different business units using Power BI, and integration of Salesforce with AWS-based systems for Legal Media storage.

  • Automated Text extraction from PDF files for business processing using the OCR tool - Ephesoft and SAS.

  • Responsible for implementing Agile practices, Stakeholder communication, and monitoring the entire project lifecycle.

Primarily responsible for managing a team of 10+ Data Analysts to develop Systemic QA for the Software Applications.

  • The Systemic QA checked for any anomalies in the Software applications against the Credit Industry guidelines and laws. The Systemic QA led to 100% coverage of the transactional volume audit and monitoring.

  • This further led to the representation of this Monitoring Product to the Board and the CFPB council, as a result of the organization's efforts to adhere to guidelines and Laws.

2013-2014

QA Lead

Responsible for developing a Team of 6 Data Analysts for developing SAS codes for Systemic QA and Automation of Business processes. This enabled the organization to move from Manual monitoring to systematic monitoring. This also enabled the business processes to automate several manual processes or manual work, thereby enabling the organization to deploy resources at more vital, profitable areas.

Company: Intellenet(Equifax)

2009-2013

QA Lead

Test case creation, test suite preparation, test data, ensuring releases comply with data quality checks, checking compliance of the transactions processed by legal specialists, calibration on par with the credit industry law and regulatory framework in the USA, continuous work towards process improvement on lines of Six Sigma methodologies, and also work towards waste reduction using lean principles

Educational Qualification

Post Graduation

2017-2020

IMT Ghaziabad

PGDM - MBA

Ghaziabad, India

Built a strong foundation in strategic management, business leadership, and cross-functional decision-making, with an emphasis on applying management principles to solve complex business and technology challenges. Specialization in the Information Technology management stream

Graduation

2007-2010

IGNOU

BCA

New Delhi, India

  • Graduated with a strong academic record, achieving a 7.8 CGPA (78%), with a solid foundation in software development, database management, programming, networking, and systems analysis.

  • Completed the final-year industry project at the Centre for Railway Information Systems (CRIS), Indian Railways, gaining practical experience in enterprise application development, system analysis, and real-world software implementation within a large-scale public sector technology environment.

  • Built strong analytical, problem-solving, and technical skills that laid the foundation for a career in enterprise technology consulting, digital transformation, and cloud-based solutions.

High School

2004-2006

  • Completed XII and X with distinction in PCM and Computers, securing overall 87% and 92% respectively

ICSE

XII

Siliguri, West Bengal, India

Core Competencies

Creative Problem Solving

Project Management

Program Management

Salesforce Architect

Data Analysis

Migrations

AWS/Mulesoft

Conga/Docusign

ERP/SAP/Oracle

Budgeting, P&L

Sales Cloud

Revenue Cloud

Languages

English (native)

Bengali (conversational)

Hindi

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