Why Salesforce called End of Life for Salesforce CPQ?

Pinak Dutta

Aug 4

2 min read

We all who have used Salesforce CPQ know it is great tool at the sales stage for configuring, pricing and quoting. Any Sales Leader or sales user would know the hassles after that; the entire billing lifecycle would start with either or majorly integration with a third-party ERP billing system. Now that means a huge shift from the traditional native salesforce experience to another third-part experience, which sometimes was superb or at times would be miserable or just hanging there. Now not that salesforce did not have any offering for the billing. It did offer the Salesforce Billing as a managed package. But it never became the front-face offering of Salesforce as a Billing solution. Rather it provided a solution for Order or Contract for financial execution. It would start after a deal was closed and then started from order and converted them to Invoices, processed payments, calculate taxes, and tracked revenue recognition.

Anyone who used Salesforce Billing would face problems like:

It was provided as another managed package so there was an additional overhead of data flowing between the CPQ package to the billing package and involved handling of the calculations separately causing issues in mismatch of pennies. Also, this meant data synchronization between objects relied on heavy automation logic that was prone to error.
Large enterprises frequently hit Salesforce governor limits. For example, the system struggled or failed to post complex invoices containing thousands of line items in a single transaction.
Making mid-term contract amendments, renewals, or asset-level modifications often trigger unexpected billing behaviors or broken calculation logic.
Legacy Billing natively supported only basic flat-rate or simple recurring subscriptions. It lacked the native agility to handle sophisticated, modern monetization models like multi-tier overages, prepaid digital wallets, or rollover consumption
Custom invoicing schedules outside standard monthly or annual terms required complex "Invoice Plans". These plans often broke if an order product was modified or amended downstream.